Technical Support

 

  • Can I view a copy of the Employee Disclaimer?
  • What browsers do you support?
  • How do I edit the text that my employees see?
  • I have questions about my current forms, benefits, or requirements.
  • I have a question about something that is not listed above.
  • How do I initiate eVerify?
  • How will it display if eVerify is complete?
  • What is the Message Center?
  • What can I do in my account?
  • What is in my Employee Information Section?
  • I have an upload file section, what do I do with this? What documents do I need to upload here?
  • Where can I get a copy or view company polices/flyers?
  • What is the requirement for my password in the system?
  • Who can I speak with about questions I have on my new hire paperwork?
  • My account is locked and it says to contact HR department, can you help me out?
  • How will I know when I have an account with you?
  • Who can use the message center in my account?
  • Will I get notifications of changes made on my account?
  • Can I request time off, clock in, and/or view my paychecks in this system?
  • Is your software PCI compliant?
  • How will it display if eVerify is complete?
  • What is E-Verify?
  • What reporting options do I have to extract data?
  • Can you link a large document to a form?
  • Do I have to approve each form/signature submitted?
  • How do I have access to our employees filled out forms?
  • How do I update our form to the new version?
  • I am having trouble viewing a form in PDF format.
  • I have details that I need to enter for each employee prior to them seeing the questions, how can I do that?
  • How do I pre-populate a form?
  • Standard Tax forms?
  • What if I need a third parties signature on a form (like a parent or drug screening agent)?
  • What is a mark up call?
  • What is included within each of the signatures on each form?
  • Is there a way for the system to auto-assign a division or form to HR Staff?
  • How do I close an eVerify case?
  • Testing Merge Fields
  • How can I get my own copy of my form?
  • I need to add or change information on a form that I've already submitted.
  • I am having trouble viewing a form in PDF format.
  • My form is not complete but NM Verify says that I can submit it. What should I do?
  • Where can I get a copy or view company polices/flyers?
  • Can I request time off, clock in, and/or view my paychecks in this system?
  • How do I search for an employee?
  • How will it display if eVerify is complete?
  • What is E-Verify?
  • What reporting options do I have to extract data?
  • Can you link a large document to a form?
  • Do I have to approve each form/signature submitted?
  • How do I have access to our employees filled out forms?
  • How do I update our form to the new version?
  • I am having trouble viewing a form in PDF format.
  • I have details that I need to enter for each employee prior to them seeing the questions, how can I do that?
  • How do I pre-populate a form?
  • Standard Tax forms?
  • What if I need a third parties signature on a form (like a parent or drug screening agent)?
  • What is a mark up call?
  • What is included within each of the signatures on each form?
  • Is there a way for the system to auto-assign a division or form to HR Staff?
  • How do I close an eVerify case?
  • I remember my username but forgot my password.
  • My username and password worked in the past but does not work anymore.
  • I need to add or change my account information. How do I get back to the place where I need to make the changes?
  • How do I activate my account?
  • What can I do in my account?
  • What is in my Employee Information Section?
  • I have an upload file section, what do I do with this? What documents do I need to upload here?
  • Where can I get a copy or view company polices/flyers?
  • What is the requirement for my password in the system?
  • My account is locked and it says to contact HR department, can you help me out?
  • How will I know when I have an account with you?
  • Who can use the message center in my account?
  • Will I get notifications of changes made on my account?